Terms of service
1. INTRODUCTORY PROVISIONS
1.1 These terms and conditions (“terms and conditions”) of the company Yggne The Label s.r.o., with its registered office at Na pomezí 1347/30, Košíře, 150 00 Prague 5, Company ID No.: 21786186, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 406497, owner of the EU word mark “YGGNE” registered in the register maintained by the European Union Intellectual Property Office under application No. 19084345 (“seller”) govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (“Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (“purchase agreement”) concluded between the Seller and another natural or legal person (“buyer”).
1.2 The purchase agreement is concluded remotely, including in the environment of the seller's online store operated on the website located at www.yggne.com (“website”), through the website interface (“store web interface”).
1.3 The provisions of these terms and conditions are an integral part of the purchase agreement. The purchase agreement and the terms and conditions are drawn up in the Czech language.
1.4 The seller may unilaterally amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2. CONCLUSION OF THE PURCHASE AGREEMENT
2.1 In the case of distance purchasing (in particular via store web interface or on the basis of communication by telephone or email), the purchase agreement is concluded by the acceptance of the order by the seller, whereby such acceptance is considered to be the dispatch of the goods by the seller to the buyer or the express acceptance of the proposal to conclude a purchase agreement by the seller via email or telephone. If the seller does not accept the relevant order for goods within 5 working days, the buyer is no longer bound by the order.
2.2 The risk of damage to the goods passes to the buyer upon receipt of the goods.
2.3 The buyer acknowledges that the seller is not obliged to conclude a purchase agreement with the buyer, especially if the buyer is a person who has previously materially breached a purchase agreement or these terms and conditions, or a person who is in default with the payment of due obligations to the seller.
3. PRICE OF GOODS AND PAYMENT TERMS
3.1 The purchase price for goods is always stated to the buyer, who is a consumer, including all taxes and fees.
3.2 The buyer may pay the seller the price of the goods and any costs associated with packaging and delivery of the goods under the purchase agreement by the methods agreed in the order or order confirmation, always depending on the seller's current options and the type and quantity of goods ordered. The seller is entitled to request an advance payment from the buyer for the goods ordered.
3.3 In the case of cashless payment, the purchase price is payable within 3 working days of the conclusion of the purchase agreement; in the event of a delay in payment of the purchase price, the seller is entitled to withdraw from the relevant purchase agreement.
3.4 In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
3.5 The seller shall issue a tax document – invoice to the buyer for payment (made in cash or by bank transfer) made on the basis of the purchase agreement. The seller is a payer of value added tax in accordance with the applicable legal regulations of the Czech Republic. The seller shall issue a tax document – invoice to the buyer only after payment of the purchase price of the goods (or part thereof in the case of a deposit). The seller is entitled to send the tax document – invoice in physical form together with the shipment or in electronic form to the specified email address.
4. TRANSPORT AND DELIVERY OF GOODS
4.1 The transport of goods from a concluded purchase agreement is carried out in the manner chosen by the buyer during the ordering process.
4.2 If the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
4.3 If, according to the purchase agreement, the seller is obliged to deliver the goods to a place specified by the buyer, the buyer is obliged to take delivery of the goods upon delivery.
4.4 If no time of performance has been agreed, the seller shall deliver the goods to the buyer without undue delay after the conclusion of the purchase agreement, but no later than within 30 days. If the buyer does not take delivery of the product within this time, the seller shall be entitled to compensation for storage in the usual amount.
4.5 If the seller is to send the goods to the buyer, they shall be delivered to the buyer at the moment when the carrier hands them over to the buyer or a person designated by the buyer. However, if the buyer has designated the carrier without being offered one by the seller, the goods shall be delivered to the buyer at the moment when the seller hands them over to this carrier. The buyer's rights towards the carrier are not affected thereof.
4.6 If, for reasons on the part of the buyer, the goods must be delivered repeatedly or in a manner other than that agreed, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with another method of delivery.
4.7 Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to report this immediately to the relevant carrier. If the packaging is found to be damaged, indicating unauthorised access to the shipment, the buyer is not obliged to accept the shipment from the carrier.
4.8 Other rights and obligations of the parties during the transport of goods may be governed by the special delivery conditions of the relevant carrier.
5. RIGHTS FROM DEFECTIVE PERFORMANCE AND QUALITY GUARANTEE
5.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174b of the Civil Code and Act No. 634/1992 Coll. on consumer protection, as amended).
5.2 Other rights and obligations of the parties related to the seller's liability for defects and quality guarantee are governed by the seller's complaint procedure .
6. SPECIFICS OF THE SALE OF GOODS THROUGH THE STORE WEB INTERFACE
6.1 USER ACCOUNT
6.1.1 Based on the buyer's registration on the website, the buyer can access their user interface (“user account”). The buyer can order goods through their user account. To activate the user account, it is necessary to fill in all the mandatory fields of the registration form and take note of the wording of Privacy Policy.
6.1.2 When registering on the website and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information provided in the user account in the event of any changes. The information provided by the buyer in the user account and when ordering goods is considered by the seller to be current and correct.
6.1.3 Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account. The buyer is not entitled to allow third parties to use their user account.
6.1.4 The seller is entitled to cancel the user account, especially in cases where:
(a) the buyer has not used their user account for more than forty-eight (48) months;
(b) the information provided by the buyer during registration is intentionally incorrect; or
(c) the buyer breaches their obligations under the purchase agreement and these terms and conditions.
6.1.5 The buyer acknowledges that the user account may not be available continuously, particularly with regard to necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of third-party hardware and software equipment.
6.2 ORDERING GOODS VIA THE STORE WEB INTERFACE
6.2.1 The buyer places orders through their user account.
6.2.2 If the web interface of the store allows it, the buyer can also order goods without registration directly from the store web interface. To complete the purchase, it is necessary to fill in all the mandatory fields of the order form and confirm your agreement with these terms and conditions and the conditions for the processing of personal data specified in Privacy Policy for each individual purchase.
6.2.3 The buyer acknowledges that the seller is not obliged to conclude a purchase agreement for the offered goods in justifiable cases. The provision of Section 1732(2) of the Civil Code shall not apply.
6.2.4 The store web interface contains information about the goods, including the prices of individual goods. The prices of the goods remain valid for as long as they are displayed in the store web interface without prejudice to the provisions of Article 6.2.16 of these terms and conditions. This provision does not limit the seller's ability to conclude a purchase agreement under individually negotiated terms.
6.2.5 The store web interface also contains information about the costs associated with packaging and delivery of goods, including methods of delivery. Information about the costs associated with packaging and delivery of goods listed in the store web interface applies only in cases where the goods are delivered within the territory of the Czech Republic. Delivery outside this territory can only be carried out on the basis of an individual agreement between the seller and the buyer.
6.2.6 To order goods, the buyer fills in/confirms the order form in the store web interface. The order form contains, in particular, information about:
(a) the goods ordered (the buyer places the goods ordered in the electronic shopping basket of the store web interface);
(b) the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods;
(c) information about the costs associated with the delivery of the goods; and
(d) these terms and conditions and the terms and conditions for the processing of personal data set out in Privacy Policy.
6.2.7 Before sending the order to the seller, the store web interface allows the buyer to check and change the information entered in the order, including the possibility for the buyer to detect and correct errors made when entering data into the order.
6.2.8 Before sending the order, the buyer is also informed of the final purchase price, which includes the sum of the prices for the selected goods placed in the basket and the price for the transport of these goods.
6.2.9 The buyer sends the order, i.e. proposal to conclude a purchase agreement, to the seller by clicking on the button “[ ORDER AND PAY or PAY NOW ]”. The information provided in the order is considered correct by the seller.
6.2.10 Immediately after receiving the order, the seller shall confirm its receipt to the buyer by electronic post to the buyer's electronic address specified in the user account or in the order (“buyer's electronic address”), whereby this confirmation does not constitute acceptance of the proposal to conclude a purchase agreement within the meaning of Article 2.1 of these terms and conditions.
6.2.11 Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (e.g. in writing or by telephone) before concluding the purchase agreement.
6.2.12 The buyer has the right to cancel the order (change and correct it), i.e. withdraw their proposal to conclude a purchase agreement, without any penalties until the moment of acceptance of the proposal to conclude a purchase agreement within the meaning of Article 2.1 of these terms and conditions.
6.2.13 The seller is entitled to refuse an order that is not made in accordance with these terms and conditions without the seller's consent, or to return it to the buyer for completion and provide the buyer with a reasonable deadline for doing so. If this deadline expires without result, the buyer's order shall be deemed never to have been delivered.
6.2.14 For the avoidance of doubt, the purchase agreement is not concluded if the buyer's order is not accepted by the seller or is accepted with reservations.
6.2.15 The seller reserves the right to make any changes to the goods and prices in the online store. The offer of goods displayed in the online store, including goods on sale or clearance, is valid only while stocks last or until the seller is unable to fulfil the order, provided that the number of discounted products or the validity of the offer must always be specifically stated on the website.
6.2.16 The seller reserves the right, in exceptional cases, not to deliver the ordered goods to the buyer, especially if the store web interface accidentally displayed clearly incorrect or non-standard information, in particular about the selected goods, their price or delivery date, or if the goods are sold out and permanently unavailable from the supplier. In such cases, the seller undertakes to refund the buyer the amount paid under the purchase agreement.
6.2.17 By concluding the purchase agreement, the buyer (whether registered or unregistered) agrees to these terms and conditions and declares that they had the opportunity to familiarise themselves with these terms and conditions before concluding the agreement. These terms and conditions are available to the buyer at any time at this address: [Terms of service – Yggne] and are also sent to the buyer in an email attachment together with the confirmation of receipt (acceptance) of the order within the meaning of Article 2.1 of these terms and conditions.
6.2.18 The buyer agrees to the use of means of distance communication when concluding the purchase agreement. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls) shall be borne by the buyer.
6.2.19 Information about completed orders and concluded purchase agreements is archived in the store's web interface for a period of at least five (5) years from their conclusion, but no longer than the period specified by the relevant legal regulations. This information is not accessible to third parties.
7. WITHDRAWAL FROM THE PURCHASE AGREEMENT BY THE BUYER-CONSUMER
7.1 The buyer, who is a consumer, acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase agreement for the delivery of goods that have been manufactured according to the buyer's requirements or adapted to their personal needs, or from a purchase agreement for the delivery of goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after the consumer has broken the seal.
7.2 Unless it is a case referred to in Article7.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase agreement under applicable law, the buyer has the right, in accordance with the provisions of Section 1829(1) of the Civil Code, to withdraw from the purchase agreement without giving any reason within fourteen (14) days of receipt of the goods by the buyer or a third party designated by the buyer other than the carrier, provided that the subject matter of the purchase agreement is:
(a) for multiple items of goods delivered separately, this period runs from the date of receipt of the last item of goods.
(b) goods consisting of several items or parts, this period runs from the date of receipt of the last item or part of the goods.
7.3 The buyer is entitled to withdraw from the purchase agreement in accordance with Article 7.2 of the terms and conditions by means of any unambiguous statement made to the seller (including delivery to the address of the seller's registered office or place of business, to the seller's email address specified in the form, or by telephone to the seller's contact line). To meet the deadline for withdrawal from the purchase agreement, it is sufficient to send the withdrawal from the purchase agreement before the expiry of the specified period. To withdraw from the purchase agreement, the buyer may also use the sample form provided by the seller, which forms an annex to these terms and conditions.
7.4 In the event of withdrawal from the purchase agreement pursuant to Article 7.2 of the terms and conditions, the purchase agreement shall be cancelled from the outset. The goods must be returned to the seller within fourteen (14) days of the buyer's withdrawal from the purchase agreement. If the buyer withdraws from the purchase agreement, the buyer shall bear the costs associated with returning the goods to the seller.
7.5 In the event of withdrawal from the purchase agreement pursuant to Article 7.2 of the terms and conditions, the seller shall return the funds, i.e. the price of the goods, including the costs of delivery of the goods, received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase agreement, in the same manner as the seller received them from the buyer. If the buyer has chosen a delivery method other than the cheapest one offered by the seller, the seller shall refund the buyer the delivery costs only in the amount corresponding to the cheapest delivery method offered. The seller is also entitled to return the performance provided by the buyer upon return of the goods by the buyer or in another manner, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase agreement, the seller is not obliged to return the received funds to the buyer before receiving the goods or before the consumer proves that they have sent the goods back, whichever occurs first.
7.6 The seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price. The buyer is liable for any reduction in the value of the goods if they handled the goods in a manner other than that necessary to familiarise themselves with the nature, characteristics and functionality of the goods, and the reduction in value of the goods was caused by such handling. If the seller finds that the goods have been worn or damaged for reasons attributable to the buyer, they have the right, upon withdrawal from the agreement by the buyer, to return the funds in accordance with Article 7.5 of the terms and conditions, reduced by an amount corresponding to such a reduction in the value of the goods.
7.7 A buyer who is a consumer is also entitled to withdraw from the purchase agreement if the seller is in delay with handing over the goods for transport for the purpose of delivery to the buyer and fails to fulfil their obligation to hand over the goods for transport even within an additional reasonable period specified by the buyer. The buyer is also entitled to withdraw from the purchase agreement without an additional period if the seller refuses to hand over the goods or if the buyer informs the seller at the time of concluding the purchase agreement that delivery at a specific time is necessary. Following the buyer's withdrawal under this article, the seller shall return to the buyer without undue delay all monetary payments made by the buyer under the purchase agreement.
7.8 If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift shall cease to be effective and the buyer shall be obliged to return the gift provided to the seller together with the goods.
8. FURTHER RIGHTS AND OBLIGATIONS OF THE AGREEMENTING PARTIES
8.1 Complaints are handled by the seller via the email address info@yggne.com. The seller will send information about the handling of the buyer's complaint to the buyer's email address.
8.2 The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase agreement.
9. PERSONAL DATA PROTECTION
9.1 For the purpose of fulfilling the purchase agreement, the seller processes the buyer's personal data in accordance with the General Data Protection Regulation (EU) 2016/679, Act No. 110/2019 Coll. on the processing of personal data, and other related or implementing regulations in the field of personal data protection. This data includes, in particular, data provided by the buyer when concluding the purchase agreement or provided in the course of mutual communication with the seller.
9.2 More detailed information on the processing of personal data, including the issue of storing cookies on the buyer's computer, is contained in a separate document Privacy Policy, which is part of every purchase agreement.
10. FINAL PROVISIONS
10.1 If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law, excluding the application of the Vienna Convention on Agreements for the International Sale of Goods. This does not affect the consumer's rights under generally binding legal regulations.
10.2 If any provision of the terms and conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
10.3 The terms and conditions include a sample form for withdrawal from the purchase agreement and a complaints procedure.
10.4 The seller's current contact details are listed on the website.
10.5 These Terms and Conditions are valid and effective from 1 December 2025.
Sample form for